Refunds and what you are actually buying
What you are buying
When you fund a task you are paying for a real person to spend their time on it. You are not buying a particular outcome, and you are not buying a particular opinion. The person doing the work writes what they actually think, in their own words. They may write something you do not like. That is not a fault in the service — it is the service.
Nobody on Reepy can be told what rating to leave. Briefs that demand stars or dictate sentiment are rejected in moderation. This is the whole reason the work is worth what it costs: feedback that reads like a real experience is the kind that lasts, and the kind anyone reading it will believe.
What protects you
Two things, and it is worth being clear that they are the only two.
You approve before anyone is paid. Your credits sit in escrow from the moment you publish a task. They are released to the worker only when you accept their submission. If you reject it, the credits return to your balance immediately and the place is offered to someone else.
Reputation. Every approved job is rated by the buyer from 5 to 10; a rejection scores zero. A worker's average decides what work they can take, and there is a minimum before anyone can withdraw anything at all. Careless work costs a worker far more than the task paid. That incentive, not a guarantee from us, is what makes the work good.
Beyond those two, there is no further recourse, and we would rather say so than imply otherwise. A service built on independent people giving honest opinions cannot also promise the opinions will be favourable.
Unused credits you paid for: refunded in full
Credits you bought and have not spent are yours. Ask and we will refund the unused balance in full — no minimum, no time limit, no restocking fee. Contact us with the account email and we will confirm the amount before sending anything.
Bonus credits — pack bonuses, welcome credits and other promotional credits — have no cash value. They can be spent on tasks but are not refunded or exchanged for money. Workers keep their own route: earnings in the wallet can be withdrawn or turned into credits at any time.
Card payments are refunded to the card you paid with. Crypto transfers cannot be reversed, so crypto refunds are sent manually to a wallet address you give us. We will confirm the address with you first: a payment sent to the wrong address cannot be recovered by anyone, including us.
What is refunded automatically
- Any submission you reject — the credits return to your balance the moment you reject it.
- Places on a task that were never filled, when the task expires or you cancel it.
- Tasks rejected in moderation, refunded in full.
What is not refunded
- Work you approved. Approval is the moment the worker is paid, and they have already done the job. Review submissions before the review window closes — anything left unreviewed is approved automatically when it expires.
- A review that a platform later removes. Google, the app stores and review sites all prohibit incentivised reviews in their own terms, and removal is the risk you accept when you fund that kind of task. It is stated on the order form before you pay for exactly this reason. The person who wrote it still did the work you asked for.
- An outcome you were hoping for that did not happen — a rating lower than you wanted, or feedback you disagree with. If the work does not match the brief, reject it. If it matches the brief and you simply do not like the answer, that is the honest opinion you paid for.
Disputes
A worker can contest a rejection. We look at the brief and the proof, and when a brief could reasonably be read more than one way we side with the worker. Writing a clear brief is cheaper than arguing about a vague one, and an advertiser who rejects heavily will find work stops being accepted.
How to ask
Use the refund request form in your billing page, or contact us directly. Requests are answered within seven business days and usually much sooner.